What services does Student Accounts Department provide?
We provide the students with the ability to sign-up for payment plans for tuition, fees, room and board via the Student Account Center. We also send out electronic bills and refunds through our office via the Student Account Center. If there is a credit balance on a student's account, we can add additional "S" dollars (full-time Undergraduate students only) or Flexi to a student's OneCard. We counsel students on their student account help to resolve questions regarding the balance on their account. And much more!
What is the Student Account Center?
The Student Account Center is an online portal that students can use to view bills, make payments (tuition, housing deposits, and commitment deposits), make payment arrangements, set-up scheduled payments, set-up direct deposit for refunds and set-up authorized users.
What is my PIN to log in to the Student Account Center?
By default the PIN is your date of birth (mmddyy). If you changed your PIN and need assistance resetting it, please contact the IT Help Desk.
Why do I need authorization to access my son/daughters student account?
According to the federal Family Educational Rights & Privacy Act (FERPA), students attending higher education institutions are considered adults with exclusive rights over their student account records. Students may authorize the release of information from their student account by setting up authorized users. Without authorization, information regarding the students account cannot be disclosed to anyone except the student. See How do I setup an Authorized User?
How do I setup an Authorized User?
To setup an Authorized User, the student will need to log in to the Student Account Centerand click on the Authorize User tab.
Once access is granted, the Authorized User will receive an email requesting that they setup a profile. Authorized Users will have their own login credentials for the Student Account Center. When contacting the Student Accounts Office via e-mail, phone or when visiting our office, the Authorized User will be verified by their email address.
What can I do if I am having trouble logging in as an authorized user?
If you are having trouble logging in with your credentials, please try the following troubleshooting tips:
- Ensure that you are logging in the Student Account Center as the Authorized User, and not as a Student/Staff.
- If you forgot your password, click on the link provided to have the password reset & sent to the authorized email address.
- If you continue to have trouble logging in with your credentials, the student will need to go in to the system, delete the current account setup for you, and create another.
Tuition & Fees
How much is tuition?
Our Budget Calculator an provide an estimate of tuition costs.
Why was I charged tuition multiple times?
Tuition is charged per unit until a student is registered at full-time status (12 units or more). As a student registers for additional units, the student account is charged additional tuition & fees, including the Student Activity fee, until they reach full-time status. Additional tuition & fees will not be charged once a student is registered full-time (12 or more units).
Why was I billed for Student Health Insurance?
All students registered in 7 or more semester hours will automatically be charged for Student Health Insurance. Students who have their own health insurance may elect to opt-out of the student health insurance beginning early July via an online form. These steps will need to be taken each academic year thereafter.
How can I waive the Student Health Insurance?
To waive, please log into aetnastudenthealth.com.
The deadline to waive the student health insurance varies by semester. The dates can be found on our website under Important Dates & Deadlines. All students who have not submitted an online waiver by the deadline will be charged the annual insurance rate without the option for refund.
Please be advised, it can take 24-48 hours for the student health insurance waiver to be reflected on the students account. Contact us if you have any concerns.
Why was I billed for a Parking Permit?
Effective Spring 2014, all students registered in 7 or more semester hours will automatically be charged for parking via their student account on a semester basis. Students who choose not to bring a vehicle may elect to opt-out of this parking charge via an online form in LMU Park. These steps will need to be taken each semester thereafter.
How do I opt-out of the Parking Permit?
To opt-out, please log into MyLMU and select LMU Park from "System Logins" in the top navigation menu.
The deadline to opt-out of the parking fee is the last day of add/drop for each semester. All students who have not submitted an online form opting-out by the deadline will be charged the parking permit fee without the option for refund.
Please be advised, it can take 24-48 hours for the parking waiver to be reflected on the students account. If you have any concerns, please contact Parking & Transportation.
Why was I billed for Tuition Refund Insurance?
LMU has arranged with A.W.G. Dewar Inc. to provide a Tuition Refund Insurance Plan that will provide coverage for tuition costs if medical problems, including mental health issues, require withdrawal from school before a semester ends.
Students who do not wish to participate in the tuition refund insurance plan can op-out by waiving coverage for the entire academic year. Read more about the Tuition Refund Insurance Plan.
How do I waive the Tuition Refund Insurance Plan?
To waive, please visit tuitionprotection.com/lmu.
The deadline to waive the tuition refund insurance varies by semester. The dates can be found on our website under Important Dates & Deadlines. All students who have not submitted an online waiver by the deadline will be charged the annual tuition refund insurance plan rate without the option for refund.
Why was a citation was billed to the student account?
Citations left unpaid for (14) fourteen days or longer will be considered delinquent. All delinquent citations will incur a late fee of (50) fifty percent and will be transferred to the student's account. Please contact Parking & Transportation for for citation details.
Can I appeal a Citation billed on my student account?
Citation appeals are handled by Parking & Transportation. Student Accounts does not have any authorization to reverse a charge once it is applied to the student's account. Please visit t2hosted.com/cmn/index.aspx for assistance.
Is there a charge for visiting the Student Health Center?
There is no charge for seeing the doctor. However; any lab work, x-rays, medications, etc. are billed to the student account.
What if I have my own Health Insurance?
The Student Health Center does not bill insurance providers. If you have your own health insurance, you may submit a claim to your insurance provider and request to be reimbursed for the charges. Payment is still required on the student account.
What if I purchased the Student Health Insurance plan?
The Student Health Center does not bill insurance providers including the student health insurance plan provided by Aetna. The Student Health Center has claim forms available, which you may use to submit a claim to Aetna, to be reimbursed for the charges. Payment is still required on the student account. The student health insurance plan is basic coverage. Please refer to aetnastudenthealth.com for a summary of benefits or to view the FAQs.
What is the Registration Fee?
The Registration Fee is an administrative fee for processing registration. The fee is charged per semester to all students who register. This is a mandatory fee charged to all students and cannot be waived.
What is the Student Activity Fee?
The Student Activity Fee helps to fund activities around campus for students. The fee is charged per semester. Students enrolled part-time will be charged per unit. Students enrolled full-time are charged a flat rate. This is a mandatory fee charged to all students and cannot be waived.
What is the Media Fee?
The Media Fee helps fund media around campus. The fee is charged per academic year. This is a mandatory fee charged to all undergrad students and cannot be waived.
What is the Recreation Facility Fee?
The Recreation Facility Fee allows students to have access to the Burns Recreation Center. With a Burns Rec membership, the student will have access to the Fitness Center, multi-purpose courts, tennis courts, group fitness classes, and swimming pool. Additional information can be found on the Burns Recreation Center site. The fee is charged to all full-time students per semester. This is a mandatory fee charged to all full-time students and cannot be waived.
Can I waive the Recreation Facilities Fee if I am not going to use the gym?
The recreation facilities fee is a mandatory fee charged to all full-time students and may not be waived.
What is Accident Insurance?
Accident Insurance is a secondary benefit, in coordination with your primary health insurance. It provides benefits for specific losses from accidents only, and does not pay benefits for sickness.
For information regarding Accident Insurance, please view the Accident Insurance Brochure 2016/2017.
Can I waive the accident insurance fee if I'm already covered by my own or my parent's health insurance?
No, the accident insurance is mandatory for all students enrolled in 7 or more units.
Can the Orientation Fee be waived if I did not attend?
The Orientation Fee is a mandatory fee for all new incoming students and cannot be waived regardless of whether you attend or not.
Is there a discount for paying tuition in full?
We do not offer discounts on tuition. However, paying for a semester or year in full will save you the payment plan enrollment fees.
When do we receive information regarding payment plans and payment for the next academic year?
First year students are mailed their Student Payment Process information in mid May, returning students in early June.
What is included in Student Payment Process packet?
Tuition costs, directions for how to sign up for a payment plan online, how to sign up for refunds via direct deposit, medical insurance information, OneCard brochure, and tuition refund insurance information. All of the documentation included in the packets can also be found on our website under Resources.
Will I receive a billing statement for my Student Account?
Yes, if you have a debit balance on your student account, you will be sent a monthly electronic bill (eBill) to your LMU Lion email account. If you would like an authorized user (e.g. parents, grandparents, etc.) to receive monthly eBills, you may set them up as an authorized user in the Student Account Center. See How do I setup an Authorized User?
When will I receive a billing statement?
Bills are run once a month. New monthly eBills will be available the first business day after the 20th of each month. Notification of a new eBill will be sent to student's Lion email account and to all authorized users designated by the student. Current and past eBills will be viewable via the Student Account Center.
Why doesn't my billing statement match my monthly payment amount for the payment plan?
Correct. The monthly billing statement is based on current semester activity and reflects your total balance due rather than your monthly payment amount. If you are enrolled in a payment plan and wish to see the current amount due as of the next installment date, you will need to log in to the Student Account Center and click on the Payment Plan Tab.
When are payments due?
All payments; whether enrolled in a payment plan or not, are due on the 20th of the month. Payments received after the 20th are subject to a $100.00 late fee.
Is there an extension if I'm in the process of applying/appealing my aid?
Unfortunately we are unable to extend the payment deadline. All students regardless of whether they are receiving Aid or not, are subject to the same payment deadlines and payment plan options. If aid is disbursed after the payment deadline, the students account may be subject to a $100.00 late fee.
What forms of payment are accepted?
We accept cash, personal checks, cashier's checks, money orders, bank wire transfers and ATM debit, in person only.
What credit cards do you accept?
Unfortunately, we do not accept credit cards. ATM debit is accepted in person in our office. Students and authorized users may also pay online through the Student Account Center by electronic check.
How do I pay online?
Payments can be made online through the Student Account Center by electronic check. Log in to the Student Accounts Center and click on the Payments tab. You will require the bank account & bank routing number of a U.S. bank account. International bank accounts are not accepted.
Can I make a payment over the phone for tuition?
Unfortunately, we do not accept phone payments for tuition & fees. We encourage students and authorized users to utilize the Student Account Center. Payments can be made online by electronic check
Who should check payments be made out to?
Please make check payments payable to: Loyola Marymount University or LMU. When remitting a check payment, please ensure to include the students university ID.
Where do I send my payment if paying by check?
Please address payments to:
Loyola Marymount University
Student Financial Services
Charles Von der Ahe Building
1 LMU Drive, Suite 250
Los Angeles, CA 90045-2659
What happens if my payment is returned by the bank?
If your payment is returned you will be charged a $35.00 Return Service Fee by the bank; and you will need to resubmit your payment. If you are enrolled in an auto-deduct payment plan and your payment returns, you will need to manually make the payment by logging into the Student Account Center or remitting payment to the Student Accounts Department. The payment will not automatically be deducted the following month. We are not authorized to re-attempt to have the payment deducted after the initial payment deadline. Please be advised, you may also be subject to a $100.00 late fee if your payment is not received by the payment deadline.
Why was I charged a Return Service Fee?
Returned payments will result in a $35.00 Return Service Fee. This fee is charged to the students account and is due upon receipt. Since this is a bank fee and not an LMU fee, we are unable to waive the $35.00.
Can I make a payment by bank wire transfer?
Yes, payments can be made by bank wire transfer. Please contact us for wire transfer information.
How do I pay using peerTransfer?
LMU has partnered with peerTransfer to offer a streamlined and cost effective payment method to send international payments. To send payments via peerTransfer go to lmu.peertransfer.com.
What are the payment plan options?
We are pleased to offer the following payment plan options:
- 5 Month Automatic-Deduction ($50.00 Enrollment Fee): This payment plan allows a student to make 5 monthly payments by automatic deduction from a checking or savings account.
- 5 Month Mail-In ($150.00 Enrollment Fee): This payment plan allows a student to make 5 monthly payments by mail, in person at the Student Account Office, or online via webcheck through the Student Account Center. Acceptable forms of payment when paying in person are cash, check or debit.
- 5 Month Fall-5 Month Spring
- Auto Deduct ($50.00 Enrollment Fee/semester) or Mail-In ($150.00 Enrollment Fee/semester): This payment plan allows the student to enroll in a 5 month payment plan for the Fall semester, and have the option to automatically be enrolled in a 5 month payment plan for the Spring semester. The student however, must be registered for Spring by the rollover date in order to automatically be enrolled in a payment plan for the Spring semester. If the student is not registered by the rollover date, the student or authorized user(s) will need to manually enroll in a payment plan for Spring.
How do I sign up for a payment plan?
To sign up for a payment plan please log into the Student Account Center and click on the Payment Plan tab. Detailed directions for how to go through the entire electronic process can be found in the Student Account Center User Guide [PDF].
When is the deadline to sign up for a payment plan?
The enrollment period and deadline for each semester is located on our website and usually falls around the same time each semester. The dates can be found on our website under Important Dates & Deadlines for the current academic year.
Can I enroll in a payment plan after the deadline?
You may enroll in a payment plan after the deadline; however you will be subject to a late enrollment fee of $100.00. The number of monthly payments will be reduced accordingly.
What if I'm on a payment plan and my financial aid changes?
If your financial aid changes and you are on a payment plan, your monthly payments will be adjusted accordingly and you will be notified via your LMU lion email account. If you were covered in full by aid or paid in full in combination with aid, please check PROWL or the Student Account Center to see if there is a balance now due on your account.
Why did my installment amount change?
Payment plan installment amounts may recalculate based on changes to the account balance. If new charges are billed to the student account, the installment amount will increase. If new credits are applied to the student account balance, the installment amount will decrease.
What happens if I miss or stop an installment payment?
If you are enrolled in an auto-deduct payment plan and you miss or stop an installment payment, or your payment returns, you will need to manually make the payment by logging into the Student Account Center or remitting payment to the Student Accounts Department. The payment will not automatically be deducted the following month. We are not authorized to re-attempt to have the payment deducted after the initial payment deadline. Please be advised, you may be subject to a $100.00 late fee if your payment is not received by the payment deadline.
Can I use my College Work Study earnings to pay for tuition?
You may request to have your work study earnings applied to your student account or have the service canceled by completing the required form through the Payroll office.
What is LMU's Refund Policy?
View the LMU Refund Policy.
Am I entitled to a refund if I dropped/withdrew from LMU?
Refunds are based on the drop/withdrawal date. View drop dates & refund percentages for more info.
How do I request a refund?
To request a refund, please send an email using your university email account to firstname.lastname@example.org. Please make sure to provide your complete name and student identification number. Refunds may also be requested via phone or in person in our office.
How do I sign up for direct deposit?
Log in to the Student Account Center and click on the eRefunds tab. Click Set up Account to enter bank routing number and bank account number. Do NOT enter a debit card number. Please note only personal accounts are allowed. No corporate accounts, i.e. credit cards, home equity, traveler's checks, etc.
What is a 1098T form?
The 1098-T form is used by eligible educational institutions to report information about their student to the IRS as required by the Taxpayer Relief Act of 1997. Eligible education institutions are required to submit general student enrollment information and financial data for the corresponding tax year. Information included is student name, address, social security number or tax identification number, enrollment status, academic status, amount billed for qualified tuition or amounts paid for qualified tuition (but not both), scholarship or grant amounts, and if applicable, adjustments to prior year qualified tuition and/or adjustments to prior year scholarships. Universities are required to issue a 1098-T for the purpose of determining a student's eligibility for the Hope and Lifetime Learning education tax credit.
How can I obtain a copy of my 1098-T form?
To obtain a copy of your 1098-T form, visit ecsi.net/taxinfo. Log in using the following info:
- School Code: 7F
- Heartland ECSI PIN
The Heartland ECSI PIN was provided to students via email/mail. If the student does not know their PIN, they may retrieve their login credentials via this page. For additional information, contact Heartland ECSI at 866-428-1098.
Why aren't my payments reflected on the 1098-T form?
LMU has elected as a university to report the amount billed for qualified tuition and does not report amounts paid for qualified tuition.
How can I get a receipt for the payments I made on my student account for tax purposes?
Payments can be viewed on the Student Account Center. If you require a report which shows all payments made towards the students account, you may contact the Student Accounts office to request a Summary of Charges.
What are L-I-O-N meal accounts?
Lion meal accounts are non-refundable cash debit purchase meal plans, known as LION meal plans. Meal plans are available to full-time undergraduate students only. Please refer to the Meal Plans section of the Student Housing Resources web page or contact the Housing Office at email@example.com for additional details regarding these plans.
Can I make changes to my L-I-O-N meal plan?
Changes may be made to a meal plan up until the third week of the Fall semester through the Student Housing Office. Please refer to the Meal Plans FAQs or contact the Housing Office at firstname.lastname@example.org for additional information.
What are "S" dollars?
S-dollars are an auxiliary meal account option open to undergraduate students only. Balances remaining in the S-dollar account are carried forward year to year as long as the cardholder is actively enrolled at LMU. Like funds in the LION plans, the money spent from this account is tax-free but is only good at venues on campus and is non-refundable. Please visit the Meal Plans FAQs or contact the Housing Office at email@example.com for additional information.
What is a Flexi account?
Flexi is a pre-paid debit card. With Flexi you can make transactions in the bookstore, library and mail center; make copies; grab a soda or snack from a vending machine; do you laundry in the dorm; or make purchases off-campus at designated merchants. All Flexi purchases made on or off campus are taxable. Flexi dollars carry over from year to year as long as you are actively enrolled in LMU. The Flexi program is available to all students, faculty and staff. For a complete list of merchants where you can use your OneCard, please visit the One Card Office.
Where can I get cashier deposit forms and requisition forms?
Both of these forms may be obtained by logging in to MyLMU > Quick Links > Controller's Office > Business and Finance Forms. A separate deposit form must be completed for each form of tender (cash, checks or credit cards).
Are we allowed to make copies of a deposit forms?
No, each deposit form has its own unique number, which is used for accounting and auditing purposes, therefore a new form needs to be completed for each deposit. Remember to make copies of the deposit form for your records, prior to turning it in.
How long does it take to process a requisition, travel advances, and reimbursement requests?
Please allow 4 to 5 business days from the time you submit your request to Accounts Payable. Be sure to include contact information on the form in the event you need to be contacted.